Background

As one of the leading Fortune 500 petrochemical enterprises globally, the client operates a vast network of gas stations and convenience stores across multiple regions. With the rapid advancement of digital transformation in the energy sector, the company sought to upgrade its traditional POS infrastructure to support smarter, more efficient, and customer-centric retail operations at the point of sale.

Challenges

The existing POS system lacked flexibility and scalability, making it difficult to meet the evolving demands of modern retail environments. Key challenges included:

Inflexible hardware configurations that limited adaptability to different store layouts and business models.

Outdated performance affecting transaction speed and customer experience.

Lack of modular design, increasing maintenance complexity and downtime.

Need for a future-proof solution compatible with both ARM and x86 platforms.

Solution

SED Initta introduced the T Series Smart Desktop POS Terminal, a modular and high-performance solution tailored for complex retail scenarios. The T Series provided:

A modular design supporting various screen sizes (15.6” / 10.1”), integrated printer, MSR, NFC, and camera options.

High-performance processors with low power consumption, ensuring fast and stable transactions.

Compatibility with both ARM and x86 platforms, offering flexible deployment options aligned with the client’s IT strategy.

An elegant, compact form factor that enhanced counter aesthetics while improving cashier-customer interaction through a rotatable customer display.

Result

The implementation of the T Series POS terminals significantly enhanced the client’s retail operations:

Improved Operational Efficiency: Faster transaction speeds and reliable performance reduced checkout time by up to 30%.

Enhanced Customer Experience: Interactive displays and streamlined workflows improved service quality and customer satisfaction.

Reduced Maintenance Costs: Modular design simplified repairs and upgrades, lowering overall maintenance expenses.

Scalable Infrastructure: The flexible platform supports current and future expansion plans across thousands of locations.

Client Testimonial:

"The T Series has transformed our retail operations. Its smart design and powerful performance have made it an essential part of our digitalization strategy."

— Head of Retail Operations, Fortune 500 Energy Company